What is better Gainsight or Salesforce CRM? Getting the ideal CRM Software product is all about cross-checking various solutions and identifying the top application for your specific needs. Our unique system gives you an instant look at the general rating of Gainsight and Salesforce CRM. For total quality and performance, Gainsight scored 7.8, while Salesforce CRM scored 9.7. On the other hand, for user satisfaction, Gainsight earned N/A%, while Salesforce CRM earned N/A%.
Below you can also look at their functionalities, terms, plans, etc. to see which application will be more suitable for your needs. One critical aspect to evaluate is if the software can enable and disable permissions on various types of users to protect any sensitive corporate data.
We realize that not all people have the time to try out dozens of various services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Service Software category are: Freshdesk, Freshdesk Omni, Salesforce Service Cloud.
Gainsight combines data from various sources of customer intelligence and analyzes this data to prioritize and automate smart customer success actions.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
All the data, details and opinions that we shared in this comparison were collected from official company pages, advertising content available online, actual experience from real customers as well as our personal hands-on use of every product by an expert. We pay a lot of attention to extensively study each app, so we not only test it ourselves, but we also correlate our findings with opinions of other members from the B2B community.
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