What is better Gainsight or Salesforce CRM? Purchasing the proper CRM Software product is as easy as contrasting the solid and poor functions and terms offered by Gainsight and Salesforce CRM. Here you can also match their general scores: 7.8 for Gainsight vs. 9.7 for Salesforce CRM. Or you can look at their general user satisfaction rating, N/A% for Gainsight vs. N/A% for Salesforce CRM.
We suggest that you take some time to analyze their differences and decide which one is the better alternative for your business. What’s more don’t forget to consider your company’s or industry’s special circumstances, for example, a multilingual solution for a global company or a mobile app to help you work on the go.
We realize that not all people have the time to try out dozens of various services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Service Software category are: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Gainsight combines data from various sources of customer intelligence and analyzes this data to prioritize and automate smart customer success actions.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
If you are still having second thoughts about which app will work best for your company it may be a good idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular a given software is and how wide is its online presence.For example, if you analyze Gainsight LinkedIn account you’ll learn that they are followed by 67 people. In case of Salesforce CRM the number of followers on their LinkedIn page is 2120217.
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