What is better Front or Semantria? Specific businesses demand different types of Customer Support Software. To understand well which solution meets your needs, consider comparing various options feature by feature along with their terms and pricing. Similarly, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: Front (8.8) vs. Semantria (7.2) for all round quality and performance; Front (90%) vs. Semantria (100%) for user satisfaction rating. Check out their high and weaker points and see which software is a better option for your company. An effective, simple tactic is to write the strengths and weaknesses of both applications side by side and see which app is better.
Our experts made sure to prepare reviews of all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
If you compare various Customer Support Software products you shouldn’t only explore their list of features and offered pricing packages. Pay attention to the fact that the app should be adjusted to your standards and company so the more flexible their offer the better. Explore which OSes are supported by Front and Semantria and make sure you will get mobile support for whichever devices you use in your company. You should also examine which languages and countries are supported, because this could be a deal breaker for many businesses.
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