What is better Front or Freshdesk Omni? Purchasing the suitable Customer Support Software product is as straightforward as contrasting the good and poor functions and terms offered by Front and Freshdesk Omni. Here it's also possible to match their overall scores: 8.8 for Front vs. 9.7 for Freshdesk Omni. Or you can verify their general user satisfaction rating, 90% for Front vs. 100% for Freshdesk Omni.
We suggest that you spend some time to analyze their differences and figure out which one is the better alternative for your company. Likewise, don’t forget to consider your company’s or industry’s special situation, for instance, a multilingual software for a global company or a mobile app to help you work on the go.
We know that not all people have enough time to scrutinize dozens of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
When you choose a app that you believe will be an actual asset for your business you shouldn’t just focus on what experts have to say about it. In many cases individual experience with the solution will vary, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every solution to give you a quick overview of how real users of Front and Freshdesk Omni evaluate their contact with the product. Our algorithm is built around advanced analysis of product appearances on other sites, social networks and blogs, so you will obtain a comprehensive and reliable landscape of what other people think about every service. In this case Front has a total satisfaction rating at 90% while for Freshdesk Omni 100% of people express they had a positive experience with it.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
