What is better Freshservice or LiveHelpNow? There is a wide range of Customer Support Software products out there today. The ideal way to find out which app fits your needs best is to evaluate them side by side. For example, here you can examine Freshservice and LiveHelpNow for their overall score (9.4 vs. 7.3, respectively) or their user satisfaction rating (97% vs. N/A%, respectively).
It’s also possible to review their features and pricing stipulations as well as other valuable facts below. When matching products make sure to check their related capabilities and mark their disparities to get a clearer picture of both deals. Likewise, bear in mind to evaluate other features including security, backup, usability, and helpdesk support.
We realize that not all businesses have the time to test a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Zendesk, LiveAgent, Freshservice.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
In the event you are still having second thoughts about which service will work best for your company it may be a good idea to analyze each service’s social metrics. These metrics are usually a sign of how popular each product is and how wide is its online presence. For example Freshservice Twitter account has currently 1113 followers. At the same time LiveHelpNow Twitter is followed by 1302 people.
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