Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Sales automation and forecasting
- Support automation
- Marketing lead management
- Reporting and dashboard
- Call center automation
- SugarCRM mobile
- Sugar Exchange
- Cloud or on-premise deployment
- Unlimited studio customization
- Support for MySQL and SQL Server-On site
- Unlimited online support
- Revenue line item level opportunity tracking forecasting
- Product level quotes
- Advanced workflow
- Role-based views
- SQL –Based reporting access
- Support for Oracle and DB2-On site
- Centralized Storage
- Third-party integrations
Pricing Info
SugarCRM offers 3 payment plans, including an enterprise pricing and ultimate plan for larger businesses. Note that all plans require an annual subscription. Read more about the details, and decide plan fits you best:
Sugar Professional ($40 per user/month)
- Sales automation and forecasting
- Support automation
- Marketing lead management
- Reporting and dashboard
- Call center automation
- SugarCRM mobile
- 15 GB Storage
- Cloud or on-premise deployment
- Unlimited studio customizations
- Support for MySQL and SQL Server-On site
- Unlimited online support
Sugar Enterprise ($65 per user/month)
- All features from the professional plan
- Revenue line item level opportunity tracking forecasting
- Product level quotes
- Advanced workflow
- Role-based views
- SQL –Based reporting access
- Support for Oracle and DB2-On site
- 60 GB Storage
Sugar Ultimate ($150 per user/month)
- 24×7 support
- Assigned technical account manager
- 250 GB Storage
- Up to 5 sandbox instances that are available on demand
Integrations
SugarCRM integrates with the following business systems and applications:
- Campaign Monitor
- Constant Contact
- HubSpot
- MailChimp
- Zapier
- Zendesk
- HappyFox
- Olark Live Chat
- LiveOps
- CloudAgent
- WhosOn
- SyncApps
- CloudHub
- HootSuite
- Pardot
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BancVue, Hildrup, Sim University, Nucleus Research
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SugarCRM is a software tool that enables businesses to develop and maintain high-quality customer relationships and use innovative features to monitor performance.
Company Email
sales@sugarcrm.com
Contact No.
Company's Address
SugarCRM Inc
10050 North Wolfe Road, SW2-130
Cupertino, CA 95014
USA
SugarCRM Comparisons
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Every time you choose a solution that you believe will work best for your business you shouldn’t simply pay attention to what professionals have to say about it. Very often personal experience with the service will vary, depending on specific preferences and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every software to give you a reliable overview of how real users of Freshdesk Omni and SugarCRM rate their experience with the software. Our algorithm is built around detailed analysis of product appearances on other websites, social media and blogs, so you will receive a complete and reliable picture of what other people think about every app. In this case Freshdesk Omni has a total satisfaction rating at 100% while for SugarCRM 100% of people claim they had a positive experience with it.
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