Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Activity Planner
- Advanced Reporting
- All-in-One Sales Automation
- Email Marketing
- Expense Management
- Customer Support across channels
- E-coupon Management
- Field Reporting via SMS
- Integrated Email
- Loyalty Management
- Sales Order management
- SMS Functions
- Test Center
- Rural Marketing
- Inventory Management
- JustDial Integration
Pricing Info
Impel CRM offers two affordable plans that come with all the general features as well as other functionalities, including training, customer support, and platform functions. Users can also try Impel CRM for 15 days with no risk and no cost.
Corporate – $20/user/month
- 5 web users (minimum)
- 50MB per user
Enterprise – $35/user/month
- 2 web users (minimum)
- 100MB per user
Integrations
Impel CRM supports integrations with the following business systems and applications:
- Tally.ERP9
- Impel Touch
Impel CRM also offers custom integrations with its comprehensive SOAP APIs.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sunfire Technologies, Modi Tyres, Quickheal Technologies
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Impel CRM is an integrated suite that enables users to focus on delivering services and solutions that satisfy their customers.
Company Email
support@impelops.com
Contact No.
Company's Address
PK4 Software Technologies Pvt Ltd
203 Sri Sai Plaza
New BEL Road
Bangalore 560054
INDIA
Impel CRM Comparisons
Popular Impel CRM Alternatives
If you are still having doubts about which service will perform best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular a given product is and how big is its online presence. For example, in case of Facebook Freshdesk Omni has 0 likes on their official profile while Impel CRM profile is liked by 175 users.
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