Freshdesk Messaging

NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
support@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
Freshdesk Messaging Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Drag-and-Drop Chatbot Builder
- Chat Window
- Agent Chat Interface
- Analytics
- Natural Language Processing (NLP)
- Logic Branching
- Supports Multiple Messaging Channels
Pricing Info
BotPenguin’s price is based on the number of send credits that a client needs. The price starts at $5 per month billed on a monthly basis. An enterprise pricing package is also available for businesses with bigger needs. Those who only require basic features and a single bot can use the platform free of charge. See more details below:
Baby – Free
- 1 Bot
- 2,000 Messages Per Month
- 1 Team Member
- 1 Facebook Page
- Live Chat
- Conditional Flow
- 30 Days of Data Storage
King – $5/month ($4.17/month if billed annually)
- Unlimited Bots
- 3,000 – 500,000 messages/month
- Unlimited Team Members
- 10 Facebook Pages
- Live Chat
- Conditional Flow
- Book Appointments
- CSV Export
- Google Calendar, Bitrix, and Zoho CRM Integrations
- 90 Days of Data Storage
- Reports & Analytics
- Email and Call Support
Emperor – By quote
- Unlimited Bots, Messages, Team Members, Facebook Pages, and Data Storage
- Live Chat
- Conditional Flow
- Book Appointments
- CSV Export
- Customer Success Officer
- Google Calendar, Bitrix, and Zoho CRM Integrations
- Reports & Analytics
- Remove BotPenguin Branding
Integrations
BotPenguin integrates with over 40 tools and business applications including but not limited to the following:
- Zoho CRM
- Google Calendar
- Bitrix
- Dropbox
- Eventbrite
- Freshsales
- GoDaddy
- Google Analytics
- Google Drive
- Google Sheets
- HubSpot
- MailChimp
- Outlook
- PayPal
- Salesforce
- Shipway
- Stripe
- Todoist
- Twilio
- Wix
- WordPress
- Zapier
- Zendesk
- Zoom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Homesafe, Modex, Bonobo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BotPenguin is a chatbot solution that leverages the power of AI to help companies create their own chatbots for various channels such as Facebook without coding.
Company Email
contact@botpenguin.com
Contact No.
Company's Address
BotPenguin
2323 North Pulaski Road Chicago, IL 60639
USA
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The apps compared on this page are merely a small sample of our entire Customer Support Software category and you should keep in mind that there might be more desirable alternatives available. If you would like to ensure you make the wisest choice for your business we strongly encourage you to compare more software first. It may also be a good idea to consult our top 10 Customer Support Software ranking to learn which products are currently the best ones and dominate the market.
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