What is better Freshchat or Tagove? When you need an efficient Customer Support Software product for your organization you must invest time and assess different solutions. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product works. As an example, on this page you can find Freshchat’s overall score of 9.2 and compare it against Tagove’s score of 8.0; or Freshchat’s user satisfaction level at 96% versus Tagove’s 100% satisfaction score.
The assessment can help you find out the strengths and weaknesses of each software, and decide which suits you requirements better. On top of the rich features, the application that is easy to understand and use is always the better option.
Our experts made sure to prepare reviews of all popular Live Chat Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Vision Helpdesk, Pipedrive.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Basic package with 14-day free trial for Live Video Chat software.
Platform for live video chat, voice call, text chat with screen sharing and co browsing software included in basic package.
Tagove Premium – $39 Per Agent/Month
Live video chat
Voice call
Text chat
Co-browsing
Screen sharing
Call recording
Voice to text
Enterprise and bespoke package
A fully bespoke package that meets your business needs. The Enterprise package is secure and scalable. Let the vendor know your business requirements and they will develop a customized package for you.
When you research different Customer Support Software products you shouldn’t just look at their list of features and available pricing packages. Keep in mind the app must be matching your standards and team so the more flexible their offer the better. Learn which systems are supported by Freshchat and Tagove and be certain you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this might be a critical factor for many firms.
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