What is better Freshchat or Acquire? If you’re getting a hard time deciding on the best Customer Support Software product for your company, try to do a comparison of the available software and discover which solution offers more advantages. In particular, here you can assess Freshchat (overall score: 9.2; user rating: 96%) vs. Acquire (overall score: 8.5; user rating: 99%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current situation. Using a clear table to compare their features will significantly increase the chances of obtaining the appropriate product for your company. Pay attention to other aspects of the software for example ease-of-use, flexibility, scalability, and pricing options.
We know that not all people have the time to try out dozens of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Acquire integrates with the following business systems and applications:
Microsoft Dynamic CRM
Zoho
Salesforce
Hubspot
Infusionsoft
SugarCRM
Zoho support
Freshdesk
Zendesk
Zapier
Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Samsung, Lexus, Audi, Kleer
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Acquire is an improved solution that has increased its capability from just live chat to become a complete multi-channel customer communication platform. It has innovative tools like speech recognition, one-way video support, visitor journeys, and real-time traffic analytics. With this full-stack, you can be confident with the support you provide.
You should keep in mind that while both Freshchat and Acquire may offer an excellent set of features every solution could be aimed at a different company size. If you are studying different apps you should pay attention to a business size they are catering to. Certain functionalities might scale up well for big enterprises but if you run a small or medium business it’s usually more sensible to avoid paying for advanced features that you may never use.
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