What is better Freshdesk Contact Center or Surfboard? You have so many Customer Support Software options in today’s market that deciding on the best product is often difficult. On our comparison page, you can easily compare the functions, pricing terms, available plans, and more details of Freshdesk Contact Center and Surfboard.
You can also compare their score (9.2 for Freshdesk Contact Center vs. 8.0 for Surfboard) and user satisfaction level (100% for Freshdesk Contact Center vs. 93% for Surfboard). The scores and ratings provide you with a solid idea how these two software products perform. In addition, make sure if the software can integrate with existing business apps to ensure greater productivity.
Those of you who are pressed for time or would like to get a Call Center Software advice from our experts may want to investigate these top choices for the current year: Zendesk, Freshdesk Contact Center, JustCall.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
In case you are still having doubts about which service will work best for your business it might be a sound idea to examine each service’s social metrics. Such metrics are usually a way to see how popular every software is and how big is its online presence.For instance, if you check Freshdesk Contact Center LinkedIn profile you’ll see that they are followed by 19299 users. In case of Surfboard the number of followers on their LinkedIn page is 1044.
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