Freshdesk Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Local phone numbers
- Toll-free numbers
- International numbers
- Vanity numbers
- Global phone usage
- Port-in numbers
- Call masking
- Voicemail
- Business hours
- Route to groups
- Custom greetings
- Auto-receptionists
- Multi-level IVR
- Wait queues
- Information extensions
- Call failover
- Call blocking
- Real-time phone provisioning
- Shared lines
- Automatic call recording
- Call logs
- Real-time dashboard
- Call queue visibility
- Agent presence status
- Centralized management
- Call monitoring
- Call barging
- Call from any number
- Reporting
- Inbound caller ID
- Contextual response and In place editing
- Call forwarding
- Answer in browser
- Call notes
- Customer interaction history
- Desktop notifications
- In-call actions
- Call conferencing
- Warm transfer
Pricing Info
Pricing Info
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Loupen
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Company Email
hello@freshcaller.com
Contact No.
Company's Address
1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Call recording
- Call center features
- Oncall manager
- Call screening
- Web-based administration
- Web conference/meeting
- Website click-to-dial
- Advanced call router
- Visual voicemail
- Voicemail-to-email
- Inbound fax-to-email platform
- Chat and presence platform
Pricing Info
BVoIP doesn’t publish its enterprise pricing information. Contact the vendor for a detailed pricing structure.
Integrations
BVoIP integrates with the following business systems and applications:
- Autotask
- ConnectWise Manage
- LabTech
- Bitrix24
- Jungo
- Sevice now
- Streak CRM
- Oracle
- Upland Tenrox
- Pulseway
- Webhooks
- io
- Dial
- BMS
- NetHelpDesk
- Kimble
- Rackware
- FinancialForce
- Promys
- Freshdesk
- Logic monitor
- Auvik
- Workflow Max
- Krow
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Techvera, IT Glue, Clarity Technology Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based, unified communication platform designed specifically for IT/Managed Service Provider (MSP).
Company Email
Contact No.
Company's Address
BVoIP
1250 Bethlehem Pike, Suite S 247
Hatfield , Pennsylvania 19440
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All the data, information and reviews that we offered in this analysis were collated from official vendor websites, advertising resources available online, actual experience from real customers as well as our personal direct use of each solution by an expert. We do our best to thoroughly analyze every service, as a result we not only test it ourselves, but we also match our observations with views of other members from the B2B community.
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