What is better Free Call or CloudTalk? If you’re getting a difficult time selecting the best Communications Software product for your circumstances, try to compare the available software and see which tool offers more positive aspects. For example, here you can examine Free Call (overall score: 8.0; user rating: 95%) vs. CloudTalk (overall score: 8.5; user rating: 100%) for their overall performance.
You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget. Having a clear table to evaluate their features will significantly improve the possibility of finding the right product for your company. Pay attention to other areas of the software such as if it’s easy to use, flexibility, scalability, and pricing plans.
As of now, the top products in our VoIP Software category are: 8×8 VoIP Phone Service, Slack, RingCentral.
Free Call integrates with the following business systems and applications:
WordPress
Wix
Weebly
BigCommerce
Shopify
Google Tag Manager
Joomla
Drupal
OpenCSM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ORAK Engeneering, Panchev, Dieselor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Free Call is a web-based communications platform that allows your customers to contact you via website button directly to your landline or mobile phone.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Almost as important as functionalities and customer support quality are pricing packages made available by Free Call and CloudTalk. Although cost should not be a deciding aspect it’s surely a key thing to think about. You should expect a flexible pricing plan that can be adjusted to your team size and painlessly scaled up if your team develops. Be sure that you don’t pick packages that have extra tools that you won’t find useful and always try to contact with the vendor directly because enterprises can usually count on special pricing. You should also give a chance to a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to spend any money and provides you with a reliable overview of what it feels like to work with Free Call and CloudTalk.
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