What is better Folder HelpDesk or Vivantio? When scouting for the proper Help Desk Software for your enterprise it is suggested that you review the characteristics, costs, and other important information about the product and vendor. Here, you can examine the similarities and distinctions between Folder HelpDesk (overall score at 8.0 and user satisfaction at 92%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You may also look at their particulars elements, like features, plans, costs, terms and conditions, etc. Similarly, analyze the terms closely for information on extra charges, like, installation, independent customer service, upgrade fees, disk space fees, and other similar charges.
People who don't have much time or could use a suggestion from our experts might want to try out these top choices for this year: .
Folder HelpDesk is available in three different types of enterprise pricing plans: Minimum, Medium, and Premium Level: You can buy any of the plans through an annual or monthly subscription.
In addition, as a subscriber, you are given the option to improve Folder HelpDesk by partly sponsoring the development of new features or enhancement of existing features of the standard version of the application, which you think may be useful for you and other organizations. Here are the details:
Minimum Level – $190/organization/month or $2,200/organization/year
Free support access
Free application updates
Folder HelpDesk only
Medium Level – $209/organization/month or $2,469/organization/year
All features in Minimum Level
Free registration
Folder HelpDesk + 2 other Biz Solutions 365 software products
Premium Level – $600/0ganization/month or $7,200/organization/year
+ $2,000 one-time setup fee
All features in Medium Level
Folder HelpDesk + all other Biz Solutions 365 software products
Custom logo
Custom download
Custom setup
Private network deployment
Source code purchase
App usage after subscription cancellation
Sponsorhip Offering – by quote
For active subscribers who want to change and improve the existing features of Folder HelpDesk or add new features to the application
Biz Solution 365 handles development, produc/feature documentation, and upgrade
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Help Desk Software will manate to solve all the requirements of a company. Though core functionalities of Folder HelpDesk and Vivantio are obviously a priority you should also carefully study the integrations supported by a given app. Quote frequently your team will already be making use of some other B2B software in your company and it’s definitely more beneficial to choose apps that integrate well with each other. If you do that you can guarantee a smooth transfer of data between your teams and software used, which can really reduce time spent on migrating between one app and the other.
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