FocalScope
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Shared Team Inbox
- Threaded Email Conversations
- Smart Email Signatures
- Personal Email Accounts
- Rules To Filter Emails
- Agent-to-Agent Chat
- Canned Email Response Templates
- Agent Collision Alert
- Internal Notes on Ticket
- Ticket Activity Log
- Schedule Recurring Tickets
- Global Search
- Lookup Customer Data
- Unlimited Live Chat Channels
- Canned Live Chat Responses
- Customizable Live Chat signup forms and templates
- Live Chat History and Transcripts
- Pro-active Live Chat
Pricing Info
Pricing Info
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Small Cloud – $9/agent/month
- Up to 2 agents
- Up to 2 Email Addresses
- 2 GB storage
- Email Ticketing
- Live Chat
- 24/5 Support
Cloud – $39/agent/month
- All Small Cloud features
- Unlimited Agents
- Unlimited Email Addresses
- 30 / 60 / 90 GB storage
- Customer Portal
- Satisfaction Survey
- Twitter and Facebook
- Multibrand Support
- Reporting and Dashboards
On-Premise – $39/agent/month
- All Cloud features
- Unlimited GB
- Dedicated Server
- Dedicated IP Address
- Access to SQL Database
- VPN (IPSEC)
Phone System – Built-in Add-on
- Multiple Phone Lines
- Multi Country Support
- Welcome Greetings
- Waiting Music
- IVR Phone Trees
- Business Hours
- Phone Queues
- Call Rules
- Transfer Calls
- Call Back
- Click To Dial
- Call Recording
- Voicemail
- Agent Screen Pop Up
- Ticket Creation
- SIP Trunk
- Reporting and Dashboard
- 24/7 Support
Integrations
Integrations
FocalScope integrates with the following business systems and applications:
- Lotus Notes
- Exchange
- Gmail
- Office 365
- Twutter
- SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, American Express, Singtel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
Company Email
sales@focalscope.com
Contact No.
Company's Address
171 2Nd Street, Suite 300
Commack, New York 11765
USA
FocalScope Comparisons
Popular FocalScope Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- 360 Degree View
- Early Warning System
- Playbooks
- Operational Reporting
- End User Campaigns
- Lifecycle Marketing
- Salesforce Integration
- Security
Pricing Info
Pricing available by quote only. Contact Bluenose directly for more pricing details.
Integrations
Bluenose supports integrations with the following business systems and applications:
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Extole, BlueJean, Appcelerator, LiveRamp
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A Customer Success Platform that empowers SaaS businesses to proactively manage customers through complete visibility, intelligent marketing campaigns, and built-in playbooks.
Company Email
info@bluenose.com
Company's Address
Bluenose Analytics
517 York Street
San Francisco, CA 94110
415-354-4905
Bluenose Comparisons
Popular Bluenose Alternatives
Please note that while both FocalScope and Bluenose may have an excellent set of features each app could be aimed at a different company size. If you are analyzing various solutions you should pay attention to a business type they are catering to. Some elements might scale up effectively for huge enterprises but if you run a small or mid-sized business it’s frequently more sensible to avoid paying for complex features that you may never use.
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