What is better FixMe.IT or AgilityPortal? To make sure you find the most useful and productive Customer Support Software for your enterprise, you need to compare products available on the market. For example, here you may match FixMe.IT’s overall score of 8.0 against AgilityPortal’s score of 8.0. You may also evaluate their general user satisfaction: FixMe.IT (100%) vs. AgilityPortal (96%).
What’s more, you can assess their strengths and weaknesses feature by feature, including their contract conditions and costs. By comparing products you are more likely to select the right software for your needs. It goes without saying you have to know your particular requirements to realize which solution addresses those needs.
People who are pressed for time or could use a Remote Support Software advice from our experts might want to try out these top choices for this year: ScreenConnect, Atera, Zendesk.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software. Through the software, users can easily launch a remote session using only a browser and an Internet connection. These features make it easier for agents to provide instant, on-demand customer support.
AgilityPortal provides several plans for users to choose from, including an enterprise pricing plan intended for large remote and distributed organizations and teams that require an enterprise-class intranet solution. AgilityPortal can be availed and deployed as a cloud-based SaaS or on-premise solution. Here are details:
Cloud-Based (SaaS)
Small (P1) – by quote
Designed for small teams
Dashboards
Widgets
Company news
Tagging
Search
Company page
Announcements
Posts
Departments/Teams
Extranet software
People
Locations
Discussions
Messages
FAQs
Chat
Pages
Documents
Media
Wikis
Ideas
Goals
Social functionalities
Polls & Surveys
Rewards & Recognition
Forms
Events
Analytics & Administration
Accessibility
SLA & Support
5 GB file storage
Medium (P2) – by quote
All features in Small (P1), Plus:
100 – 399 users
Projects
Tasks
Workspaces
Universal log-in provider
10 GB file storage
Large (P3) – by quote
All features in Medium (P2), Plus:
400 – 999 users
25 GB file storage
Enterprise (P4) – by quote
All features in Large (P3), Plus:
1,000+ users
Content administration
Landing pages
Integration with enterprise applications
50 GB file storage
Dedicated account manager
On-Premise (Self-Hosted) – by quote
Host the intranet solution on your own network
Complete control over infrastructure maintenance & management
AgilityPortal supports integration with the following apps:
OneDrive
SharePoint
Google Drive
Box
Dropbox
OneLogin
SecureAuth
Okla
YouTube
Vimeo
Wistia
Vidyard
Microsoft Stream
Brightcove
MS Teams
Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Dyson, Tempus, Grabyo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
AgilityPortal is a corporate intranet platform for remote organizations and teams to transform communication and collaboration, employee experience. and workplace culture.
Almost as important as useful features and customer support level are pricing packages provided by FixMe.IT and AgilityPortal. Although cost should not be a deciding factor it’s surely a significant thing to consider. You should count on a flexible pricing package that can be matched with your business size and effortlessly scaled up when your company expands. You should be certain you don’t choose pricing plans that include advanced functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly because enterprises can often count on special pricing. You should also give a chance to a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to invest any money and gives you a practical overview of what it feels like to work with FixMe.IT and AgilityPortal.
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