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Compare Feefo vs AdminiTrack

What is better Feefo or AdminiTrack? When comparing Feefo and AdminiTrack, it is possible to see which Customer Support Software product is the more effective option. This means that your company will be able to choose most productive and useful program. You can check the specifics, including available tools, costs, plans offered by each vendor, offer stipulations, etc.

We also let you evaluate their overall scores to know which one looks to be more suitable. Feefo has 7.3 points for overall quality and 89% rating for user satisfaction; while AdminiTrack has 7.4 points for overall quality and N/A% for user satisfaction. You can also check which vendor is more credible by sending an email inquiry to both and check which one replies without delays.

Our experts made sure to prepare reviews of all popular Customer Support Software products available out there, but among them these three deserved our special attention: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 89%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feefo Places
  • Website Integration
  • Social Media Sharing
  • Insights
  • Trusted Merchant
  • Feefo for Motor Sales

Pricing Info

Feefo offers pricing on a by quote basis. Please contact the vendor directly to get a quote. There is also a free trial with limited features available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Booking.com, HISCOX, Monarch, AXA,

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An automated customer feedback solution for gathering and analyzing genuine feedbacks, suggestions, and observations from actual customers.

Company Email

Company's Address

Heath Farm, Heath Road East,
Petersfield, Hampshire
GU31 4HT.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $59.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud-Based System
  • Multi-Project Views
  • Single View Data Display
  • User Level Navigation
  • Project Level Navigation
  • Real-Time Project Statistics
  • Automated Email Notifications
  • Customizable Field Names
  • Task Document Attachment
  • Document Library
  • Custom Report Maker
  • Role-Based Security Controls
  • Export Data Wizard
  • Weekly Automated Export
  • Annual Bulk Export
  • Open API
  • ASMX-Based API
  • Free Upgrade
  • Free Support

Pricing Info

AdminiTrack offers several enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Silver 1 – $59.95/monthly payment

  • 5 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 1GB Attachment Space

Silver 2 – $177/monthly payment

  • 15 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 5GB Attachment Space

Silver 3 – $327/monthly payment

  • 30 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 5GB Attachment Space

Gold 1 – $645/monthly payment

  • 60 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 10GB Attachment Space

Gold 2 – $895/monthly payment

  • 100 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 20GB Attachment Space

Gold 3 – $1,305/monthly payment

  • 150 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 30GB Attachment Space

Platinum 1 – $2,125/monthly payment

  • 2500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 50GB Attachment Space

Platinum 2 – $4,125/monthly payment

  • 500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 100GB Attachment Space

Platinum 3 – $8,000/monthly payment

  • 1,000 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 200GB Attachment Space

Titanium – $18,750/monthly payment

  • 2,500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 500GB Attachment Space

Customers can choose from three billing period options:

  • Monthly License (for North America subscribers only)
  • 6 Month License (with 10% discount)
  • One Year Subscription (with 15% discount)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AdminiTrack offers an open API and has the capability of seamlessly integrating with an organization’s essential programs.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive web-based issue tracking system.

Company Email

support@adminitrack.com

Contact No.

Company's Address

2221 Peachtree Road NE, Suite D629,
Atlanta, GA 30309,
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Every time you pick a app that you think will work best for your business you shouldn’t only pay attention to what experts have to say about it. In many cases individual experience with the product may change, depending on your own goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for each app to give you an immediate impression of how actual users of Feefo and AdminiTrack rate their experience with the software. Our algorithm is built around detailed analysis of product appearances on other websites, social media as well as blogs, so you are going to get a comprehensive and reliable landscape of what other people think about every app. In this example Feefo has a total satisfaction rating at 89% while for AdminiTrack N/A% of people express they had a positive experience with it.

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