What is better EVS7 or AVOXI Genius? It’s easy to our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, EVS7 earned 7.1 points, while AVOXI Genius gained 9.0 points. At the same time, for user satisfaction, EVS7 scored N/A%, while AVOXI Genius scored 97%.
Details about their functions, tools, supported platforms, customer support, plus more are given below to give you a more accurate comparison. Remember to choose only the tools that you need so you don’t waste cash for features which are redundant.
Our team put a lot of effort to prepare reviews of all popular Call Center Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Contact Center, JustCall, Zendesk.
EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Walgreens, Century21, Disney
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
EVS7 is a well-rounded, cloud-based call center service solution.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Every time you choose a software that you think will work best for your team you shouldn’t just pay attention to what professionals have to say about it. Quite frequently personal experience with the app may be different, depending on specific preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each product to give you a quick overview of how actual users of EVS7 and AVOXI Genius evaluate their experience with the solution. Our algorithm is built around detailed analysis of product appearances on other sites, social media and blogs, so you will obtain a complete and reliable overview of what other people think about each solution. In this case EVS7 has a total satisfaction rating at N/A% while for AVOXI Genius 97% of people claim they had a positive experience with it.
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