What is better Drag'n Survey or Nicereply? If you need to get a quick way to decide which Survey Tools product is better, our proprietary method gives Drag'n Survey a score of 8.5 and Nicereply a score of 8.5 for all round quality and performance. Furthermore, Drag'n Survey is rated at 97%, while Nicereply is rated 88% for their user satisfaction level.
You can also review their product details, including features, tools, options, plans, prices, and others. See if the software lets you to customize some of its workflows to ensure the software fits your own business procedures.
We are aware that not all people have the time to test a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Survey Tools category are: Sogolytics, Qualtrics Research Core, Alchemer.
Drag’n Survey offers users the convenience of a free account and three distinct pricing plans available for monthly and yearly subscriptions. Below are available pricing options to choose from:
Free
Unlimited surveys
20 questions per survey
3 pages per survey
200 emails
3 collectors per survey
Add calculator on surveys to create quizzes
Question database
Surveys templates
1 AI-generated questionnaire per month
Default data analysis
Plus – €18/month
Everything in Free
2000 respondents per survey
Unlimited questions per survey
Unlimited pages per survey
Unlimited emails
Unlimited collectors
Conditional branching
Spreadsheet choice question
Freefield spreadsheet question
Add your questions to private questions database
10 AI-generated questionnaire per month
Custom survey designs
Page banner
Configurable alerts
Advanced report functionalities
Saving options for custom reports
Excel and PDF export
Premium – €36/month
Everything in Plus +
30 AI-generated questionnaires per month
Configurable correction mode
Conditional display of text zones
Net Promoter Score question
Hidden field question
File upload question
Multilingual surveys
Generate GDPR mentions specific to your survey’s objectives
Customize footer text in Surveys
Customize validate button text in Surveys
Emails follow up
Emails reminder
Download email campaign data
Redirect respondents on survey completion
Automatic reloading of the survey after completion
Customization of chat header
Unlimited respondents per survey
Cloud of keywords on free field responses
Obtain satisfaction trends on free-field responses (Artificial Intelligence)
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
When you test various Survey Tools software you shouldn’t just explore their features list and offered pricing packages. Keep in mind the product must be matching your standards and business so the more flexible their offer the better. Check which platforms are supported by Drag'n Survey and Nicereply and make sure you will obtain mobile support for whichever devices you use in your company. You should also learn which languages and geographies are supported, because this might be a key element for many companies.
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