What is better DiamanteDesk or PlayVox? You can use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, DiamanteDesk attained 8.0 points, while PlayVox gained 8.4 points. At the same time, for user satisfaction, DiamanteDesk scored N/A%, while PlayVox scored 91%.
Specifics of their functions, tools, supported platforms, customer support, and more are provided below to give you a more accurate analysis. Don’t forget to choose only the features your business requires so as not to waste resources for tools that you won’t be using.
We did our best to review all popular Customer Support Software solutions available out there, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
DiamanteDesk integrates with the following business systems and applications:
OroCRM
Salesforce
Sugar CRM
Magento
Wordpress
PrestaShop
Shopify
eBay
Amazon
Jira
YouTrack
Redmine
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An easy-to-use, open-source support ticketing system and customer service solution powered by Eltrino. This customer service software allows easy customizations to meet unique business needs.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
All the data, information and opinions that we offered in this analysis were taken from official vendor sites, advertising materials available online, actual experience from real customers as well as our own everyday use of every software by a professional reviewer. We put a lot of effort to extensively test each solution, as a result we not only analyze it ourselves, but we also correlate our findings with views of other people from the SaaS community.
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