Convoso
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automatic data synchronization
- Computer telephony integration (CTI)
- Contact center portal
- Content feedback tool
- Content search engine
- Custom branding for troubleshooters
- DecisionEngine API
- Dezide Web Service API
- FAQ articles
- Field service solution
- Intelligent guides
- Multilingual support
- Normal/advanced guides
- Offline troubleshooter
- Portal customization
- Self-service portal
- Website integration
Pricing Info
Integrations
Integrations
Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nokia, Vestas, HP, Qtel, TDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Dezide is a guided troubleshooting solution for field service technicians and call center teams.
Company Email
info@dezide.com
Contact No.
Company's Address
Gasværksvej 5, 9000 Aalborg, Denmark
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Softphone (webRTC)
- PBX Hosting
- Predictive Dialing
- Gamified LMS
- Scripting
- Call distribution
- Automatic reports
- Dead call notifications
- List scrubbing
- Texting
- Training
- Call recording
- Surveys post-call
- Reminders
- Agent to agent transfer
- Gamified KPI Indicators
- Email templates
- Performance monitors
Pricing Info
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
Integrations
Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Prime Lending, Iconic Partners, ScanDigital.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Convoso is an all-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.
Company Email
info@convoso.com
Contact No.
Company's Address
0950 Warner Center Lane, Building A
Woodland Hills, CA 91367
USA
Convoso Comparisons
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If you compare different Customer Support Software apps you shouldn’t just study their list of features and available pricing packages. Keep in mind the app should be matching your work processes and business so the more flexible their offer the better. Learn what OSes are supported by Dezide and Convoso and ensure you will get mobile support for whatever devices you work on in your company. You should also examine which languages and geographies are supported, because this could be a key element for many businesses.
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