What is better DeskXpand or HelpCrunch? If you’re experiencing a hard time selecting the best Help Desk Software product for your situation, we suggest that you compare the available software and determine which solution offers more positive aspects. In particular, here you can compare DeskXpand (overall score: 8.0; user rating: 98%) vs. HelpCrunch (overall score: 8.7; user rating: 100%) for their overall performance.
You can even see which one provides more tools that you need or which has more flexible pricing plans for your current situation. Having a clear table to match their features will significantly boost the chances of obtaining the best product for your company. Pay attention to other areas of the software for example if it’s easy to use, flexibility, scalability, and pricing plans.
People who are pressed for time or would like to get a Help Desk Software advice from our experts might want to try out these top choices for the current year: Salesforce Service Cloud, Zendesk, Freshdesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
Both DeskXpand and HelpCrunch were tested by a team of reliable B2B experts who conducted a full analysis of all key elements of each app. Their total score was calculated with unique SmartScore model which gives a separate partial score to every factor like: main features, customer support, mobile device support, security, customer satisfaction as well as market presence. We know useful features are not the only thing crucial to a company so we make sure we pay attention to all facets of a product prior to calculating its final rating.
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