DeskXpand
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omnichannel Customer Support
- Self-Service Portals
- FAQs
- Knowledge Base
- Chat Widget
- Unified Team Inbox
- Ticket Management
- In-Ticket Collaboration
- To-Do Lists
- Task Reminders
- SLA Management
- Support Reports & Analytics
Pricing Info
Pricing Info
DeskXpand offers three enterprise pricing plans for users to choose from. Here are the details of each plan:
Starter – $0
- Free for a lifetime
- Maximum of 3 users or agents
- Free 1-month support
- Email ticketing
- Self-service support portal
- Ticket & Website forms
- Ticket response
- Ticket status
- Ticket priority
- Requester’s details
- Ticket filtering
- Multiple file attachments
- Ticket conversations sorting
- Public & Private notes
- Customized ticket data fields
- Agent group & role management
- Customer/contact management
- Knowledge base articles, categories, & folders
- Customize public portal
- In-depth helpdesk reports & analytics
- Dashboard
- Support via email, ticket & knowledge base
Essential – $5/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Starter Plan, Plus:
- To-Do lists
- To-Do reminders
- Customized ticket statuses
- Business hours
- Dependent ticket data fields
- Dynamic ticket forms
- Multiple products
- Customized agent roles
- Customized company & contact data fields
- Customer timelines
- Approval processes
- Article templates
- Customized email servers
Premium – $7/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Essential Plan, Plus:
- Ticket templates
- Ticket assignment load balancing
- Multiple Business hours
- Multiple products content management
- Customized CSS
- Fully Customized portal
- Customized domain mapping
- Data export
Integrations
Integrations
DeskXpand integrates with:
- Amazon Web Services
- Salesforce
- Microsoft Dynamics CRM
- Magento
- Shopify
- Trello
- Jira
- Google Forms
- SurveyMonkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Analista de Sistemas, Scott A. Precourt
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Company Email
Contact No.
Company's Address
DeskXpand
Biztech IT Consultancy Pvt. Ltd., C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat
India
DeskXpand Comparisons
Popular DeskXpand Alternatives
NOAWARDS
YET
Pricing:
Starting from $29
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- One Click
- Firewall Friendly
- Multiple Connection Methods
- Compatibility with any Java-enabled device
- Compatible with Windows, OS, iOS, and Android
- No Administrative privileges Required
- Multi-Session Handling
- Windows UA Compatible
- Advanced Remote Desktop
- Auto Scale, Auto Scroll and Full Screen
- Service Monitoring
- Session Recording
- Tailor your support
- Groups and Departments
- Advanced Computer Management
- Instant Notifications
- Exclusive Link
- Website integration
- Admin Area Mobile
- FREE Remote Monitoring
- Multi-Monitor Navigation
- Blank Remote Screen
- Block remote keyboard and mouse
- Laser Pointer
- Powerful system shell
- File Transfer
- Detailed System Information Module
- Port Forwarding
- Reboot and Reconnect with autologon
- Install as a server
- Compatible with Windows TS/RDP
- Integrated VoIP conference
- Collaborative sessions with multiple technicians
- Share your screen with clients
- Pause or transfer sessions
- Run the console from a Terminal Server
- TCP Direct Mode
- Save time with keyboard shortcuts
- Wake-on Lan
- End-User Module
Pricing Info
Business can avail of BeAnywhere Support Express in 4 different bundles.
Free
- 1 Tech
- Forever Free
- No Unattended Support
- 5 Sessions a day
- Mail Support
Lite ($29/month)
- 1 Tech
- Unlimited Sessions
- No Unattended Support
- Free Updates
- Full Support
Business ($79/month)
- 3 Techs
- 100 Agents per lic.
- 5 RMM Lite Licenses
- Collaborative Sessions
- Port Forwarding
Corporate ($599/12 months)
- 1 Tech
- 300 Agents per lic.
- 10 RMM Lite Licenses
- Premium Features
Integrations
BeAnywhere Support Express supports the following integrations:
- BeAnywhere inSight
- BitDefender
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tech CL, POS Informatics, Softideia, Solunet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
The best-in-class remote solution available on the market offering the industry's fastest protocol
Company Email
Contact No.
Company's Address
Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal
BeAnywhere Support Express Comparisons
Popular BeAnywhere Support Express Alternatives
No Help Desk Software will manate to solve all the needs of a specific team. Though key features of DeskXpand and BeAnywhere Support Express are important you should also thoroughly explore the integrations supported by each app. Quote frequently your team will already be using some other SaaS software in your company and it’s definitely better to choose software that integrate well with one another. If you do that you can ensure a reliable transfer of information between your teams and apps, which can considerably reduce time devoted to migrating between one software and the other.
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