What is better Deskpro or Zoho Desk? When you need a competent Help Desk Software product for your company you should remember to examine a wide range of options. It doesn’t have to be complicated, and can be as straightforward as matching their features in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can find Deskpro’s overall score of 7.3 and compare it against Zoho Desk’s score of 9.0; or Deskpro’s user satisfaction level at N/A% versus Zoho Desk’s 100% satisfaction score.
The evaluation will allow you to see the pros and cons of each program, and make up your mind on which one suits you requirements better. Beyond the rich features, the software that is easy to understand and use is always the better product.
If you would like to quickly locate the top according to our experts we recommend you take a look at one of these products: .
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
When you choose a service that you think will work best for your business you shouldn’t simply pay attention to what professionals have to say about it. In many cases personal experience with the solution may be different, depending on specific preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each software to give you an immediate overview of how actual users of Deskpro and Zoho Desk evaluate their experience with the service. Our algorithm is built around detailed analysis of product appearances on other websites, social media as well as blogs, so you are going to receive a comprehensive and credible picture of what other customers think about each solution. In this example Deskpro has a total satisfaction rating at N/A% while for Zoho Desk 100% of users express they had a positive experience with it.
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