Desk.com
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Universal Inbox
- Twitter/Facebook
- Live chat window
- Phone
- Community discussions
Case management
- Case filters and business rules to organize priorities and queues
- Escalation and case tracking
- Labels and notes for sorting
Support Center
- Custom branding
- Content management for non-IT user
- Multi-brand support
Productivity
- Business rules for auto tasking
- Macros to perform simultaneous actions
- Bulk updating
- Reward system
Customer profiles
- Customer history in one place
- Salesforce integration
Business insights
- Preconfigured reports
- Agents performance reports
- Customizable reports
Multi-lingual support
- 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
- iOS
- Android
- BlackBerry
- Mobile browser
Pricing Info
Pricing Info
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
- Multi-channel support
- Self-service support
- Agent productivity tools
- Support performance reporting
- Knowledge base
- Workflow and automation
- Desk.com support
- Easy integrations
Pro – $60/month (billed annually)
- All features from the Standard plan
- Desk Connect for Salesforce
- Advanced reporting and analytics
- Multibrand self-service support
- Open CTI (telephony)
- Native CSAT scores
- More multilingual support
- Customize page layouts
Business – $100/month (billed annually)
- All features from the Pro plan
- Custom interactive dashboards
- Advanced integrations and workflow
- Custom agent roles & permissions
- Customer Health Monitor
- SSO for agents & admins
- Unlimited multibrand support
- Unlimited page layouts
Integrations
Integrations
Add-Ons
- Content Rating for Support Center
- Contact Form for Support Center
Integrations
- Salesforce
- MailChimp
- CampFire
- TalkDesk
- Twilio
- flowdock
- Atlassian HipChat
- PagerDuty
- GTalk
- Web Hooks
- JIRA
- HipMob
- UserLike
- Zapier
- Klaviyo
- Zenbox
- Snap Engage
- Live Chat
- Olark
- Lexity
- Cloud Work
- Right Signature
- Nicereply
- Verbalize it
- Cirrus Insight
- Viral Heat
- Customer Thermometer
- Panorama 9
- Preact
- REST APIs to integrate your own apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Company Email
info@desk.com
Contact No.
Company's Address
501 2nd St. Suite 350
San Francisco, CA 94107
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Easy One-Touch Dial-In Into Any Conference Call or Virtual Meeting
- Auto-Sync Feature
- Auto-Syncs with Mobile Calendars
- Eliminates The Need to Search for Misplaced Conference Call PINs or Passcodes
- In-App Scheduling
- Notifications
- Take Meetings Anywhere
- Join Calls and Meetings on Any Platform
- Rejoin Dropped Calls with a Single Tap
- Quick-Dial Options
- Human-Validated Dial-In Sequences
- Mobile Call Data and Usage Trend Reports
- Call Information Validation
- Top-Notch Security
Pricing Info
Alongside its free edition, MobileDay offers an enterprise pricing plan which you can avail through an annual subscription. Discounts are also available for bulk license purchasing. In addition, the vendor is currently creating pricing plans that will include the ability to manage international calls and unlimited conference calls. Meanwhile, here are the pricing details for MobileDay’s available editions and plans:
MobileDay Free
- Free
- Includes:
- Easy one-touch dial-in into any conference call or virtual meeting
- Slack integration (coming soon …)
- Free conference bridge
- One-touch dial-to-airline for flight events
- Receive notifications for upcoming meetings
- Rely on human-validated dial-in sequences to access your call without hassle
- Rejoin dropped calls with a single tap
- Email attendees if you’re running late with a pre-populated, customizable message
- Use quick-dial options to call anyone in your contacts, or use the MobileDay keypad
- Schedule meetings through the app, auto-populated with your personal conference dial-in details
- Join conference calls and online meetings on any platform, including WebEx®, Lync, and more
MobileDay Business
- $14/Mo./User – Billed Annually ($168/Yr./Use)
- MobileDay Free Plan Features Plus:
- 500 Push minutes
- 500 Wi-Fi minutes
- Web-based user dashboard
- Mobile call data and usage trend reports
Coming Soon To MobileDay
- International Calling
- Unlimited Conference Calling
Integrations
MobileDay supports integration with the following platforms:
- GoToMeeting
- Google+ Hangouts
- WebEx
- Apple Facetime
- Lync
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Athena Health, Nielasen Catalina Solutions, Omnigon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A revolutionary and innovative one-touch conference call dialing app that provides teams and their members the ability to dial into conference calls and virtual meetings with just a single tap, connect to calls and meetings from any location and platform, and concentrate more on generating and communicating clear and killer ideas.
Company Email
support@mobileday.com
Contact No.
Company's Address
MOBILEDAY INC.
2040 14th Street,
Boulder, CO, 80302 #200
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All the data, details and opinions that we offered in this table were collated from official company pages, promotional materials available online, real-life experience from real clients as well as our personal hands-on use of each software by an expert. We pay a lot of attention to thoroughly analyze every software, therefore we not only analyze it on our own, but we also match our observations with opinions of other users from the SaaS community.
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