Desk.com
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Universal Inbox
- Twitter/Facebook
- Live chat window
- Phone
- Community discussions
Case management
- Case filters and business rules to organize priorities and queues
- Escalation and case tracking
- Labels and notes for sorting
Support Center
- Custom branding
- Content management for non-IT user
- Multi-brand support
Productivity
- Business rules for auto tasking
- Macros to perform simultaneous actions
- Bulk updating
- Reward system
Customer profiles
- Customer history in one place
- Salesforce integration
Business insights
- Preconfigured reports
- Agents performance reports
- Customizable reports
Multi-lingual support
- 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
- iOS
- Android
- BlackBerry
- Mobile browser
Pricing Info
Pricing Info
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
- Multi-channel support
- Self-service support
- Agent productivity tools
- Support performance reporting
- Knowledge base
- Workflow and automation
- Desk.com support
- Easy integrations
Pro – $60/month (billed annually)
- All features from the Standard plan
- Desk Connect for Salesforce
- Advanced reporting and analytics
- Multibrand self-service support
- Open CTI (telephony)
- Native CSAT scores
- More multilingual support
- Customize page layouts
Business – $100/month (billed annually)
- All features from the Pro plan
- Custom interactive dashboards
- Advanced integrations and workflow
- Custom agent roles & permissions
- Customer Health Monitor
- SSO for agents & admins
- Unlimited multibrand support
- Unlimited page layouts
Integrations
Integrations
Add-Ons
- Content Rating for Support Center
- Contact Form for Support Center
Integrations
- Salesforce
- MailChimp
- CampFire
- TalkDesk
- Twilio
- flowdock
- Atlassian HipChat
- PagerDuty
- GTalk
- Web Hooks
- JIRA
- HipMob
- UserLike
- Zapier
- Klaviyo
- Zenbox
- Snap Engage
- Live Chat
- Olark
- Lexity
- Cloud Work
- Right Signature
- Nicereply
- Verbalize it
- Cirrus Insight
- Viral Heat
- Customer Thermometer
- Panorama 9
- Preact
- REST APIs to integrate your own apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Company Email
info@desk.com
Contact No.
Company's Address
501 2nd St. Suite 350
San Francisco, CA 94107
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Real-time collaboration
- Shared inboxes
- Shared Gmail labels
- Email delegation
- Internal email notes
- Sales automation
- Helpdesk and customer support from Gmail
- Drip campaigns (mail merge) from Gmail
- Shareable email sequences
- Shareable email templates
- Smart follow-ups
- Recurring emails
- Project and client management
- Shareable Kanban boards
- Advanced email tracking suite
- Tracker detection
Pricing Info
Gmelius offers scalable SMB and enterprise pricing.
Here’s an overview of their plans:
Free – $0
- Shared inbox*
- Boards*
- Assign & @mention
- Collision detection
- 10 email notes
- Email tracking
- Mobile apps
- Gmail extension
- Slack app
* Limited to 100 shared conversations / cards per team and per month
Plus – $12/user/month or $9/user/month (billed yearly at $108 for 12 months)
- Everything in Free plan, and:
- Up to 10 users
- Unlimited shared emails
- Unlimited cards per board
- Unlimited email templates
- No “Sent with Gmelius”
- Per-recipient tracking
- Consolidated billing
- Email & chat support
Growth – $24/user/month or $19/user/month (billed yearly at $228 for 12 months)
- Everything in Plus, and:
- Up to 50 users
- Workflow & SLA rules
- Team reports
- Historical sync 1k
- Sequences
- Drip campaigns
- Mail merge
- Click tracking
Enterprise – $69/user/month or $49/user/month (billed yearly at $588 for 12 months)
- Everything in Growth, and:
- Unlimited users
- Roles & permissions
- Groups & teams
- Data recovery
- Dedicated CSM
Integrations
Gmelius Integrates with the following applications:
- Gmail
- G Suite
- Slack
- Dropbox
- Google Drive
- Google Calendar
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Uber, Spotify, The Harvard Crimson
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Gmelius transforms Gmail into your company's workspace. It even makes the intuitive Gmail interface easier to comprehend and highly navigable. Companies use Gmelius to streamline key communications processes and automate their workflows. Features range from email delegation to shareable Kanban boards. It also sports an advanced email tracking suite.
Company Email
sales@gmelius.com
Company's Address
Gmelius,
3 chemin du Pré-Fleuri
1228 Plan-les-Ouates, Geneva
Switzerland
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In the event you are still having second thoughts about which app will be best in your case it might be a good idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular every app is and how big is its online presence. For instance, in case of Facebook Desk.com has 44105 likes on their official profile while Gmelius profile is liked by 3646 people.
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