Alchemer
NOAWARDS
YET
Pricing:
Starting from $499
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Proactive Customer Retention
- Account Health Monitoring
- Churn Risk Analysis
- Multiple Perspectives
- Automated CSM Workflows
- Playbooks
- AI Digital Assistant
- Product Adoption
- Produce Usage Behavior
- Anomaly Detection
- Customer Relationship
- Upsell Opportunity Tracking
- Customer Onboarding
- CSM Portfolio Management
- Customer Segmentation
- Task Management
- Alerts
- SaaS Integrations
Pricing Info
Pricing Info
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
- Designed for SaaS businesses having a small CSM team
- 1 SaaS product
- Customer communications
- Account health tracking
- Customer onboarding & CSM workflows
- CSM’s portfolio management
- Tasks & alerts
- Customer success journeys
- Predictive account analytics
- Revenue forecasts
- Standard SaaS system integrations
- Support via email
Business – by quote
- Suitable for SaaS businesses with a large CSM team and mature CSM practices
- All features in Grow Plan, Plus:
- Standard SaaS system integrations + customizable rules
- Support via live chat
Enterprise – by quote
- A CSM solution for SaaS businesses with a wide range of teams and products
- All features in Business Plan, Plus:
- Standard SaaS system integrations + customizable rules & two-way sync
- Multiple SaaS products
- Support via phone
Integrations
Integrations
CustomerSuccessBox integrates with:
- Pipedrive
- Chargebee
- Infusionsoft
- Salesforce
- Salesforce Desk
- Zuora
- Chargify
- Microsft Dynamics CRM
- Zoho
- Stripe
- Braintree
- Capsule
- Jira
- WOOTRIC
- Close.io
- Nicereply
- AmoCRM
- Freshsales
- Freshdesk
- Promoter
- Ask Nicely
- Intercom
- GoCardless
- Uservoice
- 3Scale
- SalesforceIQ
- Zendesk
- GoToMeeting
- ChatMogul
- Capsule
- Kayako
- Segment
- Help Scout
- Recurly
- Intacct
- Insightly
- Zendesk
- Mixpanel
- Delighted
- Gmail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pipedrive, Hiver, Raken
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Company Email
Contact No.
Company's Address
Promoto, Inc.
44 Tehama St, San Francisco, California 94105
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Advanced Survey Features
- Integrated Video Feedback Questions
- SMS Survey Distribution
- Survey Panels Services
- Data Analysis Tools
- Fully customizable reports
- Automatic Auto-response Email
- Alchemer University Digital Learning Platform
- Custom Survey URLs
- Email Distribution
- Mobile Survey
- Embeddable Survey
- Multiple Question Types
- Online Survey
- Offline Response Collection
- Social Media Integration
- Site Intercept Survey
- Question Branching
- Question Library
- Phone Survey
- Logic and Piping
- Templates
- Kiosk Survey
- Supports Audio/Images/Video
- Activated NPS Solution
- Risk Assessment Solution
- Employee Experience Solution
- Customer Experience for Sales
- Return-to-Work Solution
Pricing Info
- Unlimited surveys
- Unlimited questions
- Virtually unlimited responses (no extra charge!)
- 25 essential question types
- Data exports (CSV, PDF, PPT, XLS)
- Email support
- Everything in Collaborator, plus:
- Advanced question types
- Advanced reports (profile, longitudinal)
- Segment and filter reports
- Advanced logic and piping
- A/B split testing
- Email and phone support
- Disqualifications
- API access
- Everything in Professional, plus:
- Max diff
- Conjoint analysis
- Crosstab reports
- TURF reports
- Open-text analysis
- SPSS export
- R scripts
- Audio and video sentiment
- Image heatmap
- Data-cleaning tool
- Custom scripting
Integrations
Alchemer integrates with the following business systems and applications:
- Salesforce CRM software
- Slack
- Microsoft Dynamics CRM and ERP software
- Tableau Business Intelligence (BI) and reporting software
- Microsoft Power BI software
- HubSpot
- MailChimp
- LRS/LMS
- KnowledgeOwl
- ZenDesk
- SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
Company Email
Contact No.
Company's Address
Alchemer
168 Centennial Parkway Unit #250, Louisville, CO 80027
USA
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All the data, details and opinions that we offered in this table were collected from official vendor websites, marketing materials available online, actual experience from real users as well as our own hands-on use of every service by an expert. We put a lot of effort to comprehensively analyze every product, as a result we not only study it on our own, but we also compare our findings with views of other users from the SaaS community.
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