Compare Trustpilot vs. CustomerICare

Examining products to find the best CRM Software doesn't have to be hard. On our review platform, we enable you to match CustomerICare and Trustpilot and immediately analyze their distinct features. We allow you to examine their features, supported devices, support service, pricing, terms, and many more. You can even assess their overall score (7.0 for CustomerICare vs. 8.7 for Trustpilot) and overall customer satisfaction level (85% for CustomerICare vs. 94% for Trustpilot). Spend some time and review your best choices and determine which one is right for your company. Similarly, you have to check the software vendor’s business viability; are they reliable and will they still be around a few years from now? At this time, the leading products in our Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
Comparison

Trustpilot

VS

CustomerICare

VS

Trustpilot screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.7 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

94% ?

Client Experience

85% ?

Price

Price

$299

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Trustpilot is the online standard in building better customer experiences. It connects consumers with the companies they buy from.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Vendor's Address

Vendor's Address

245 Fifth Avenue
New York, NY 10016
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

WordPress, Travelex, Dior Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Devices Supported

Devices Supported

Windows
Linux
Android
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Email

Contact Email

support@trustpilot.com sales@customericare.com
Available Plans

Available Plans

Trustpilot offers three enterprise pricing plans for users to consider. Give the details a look, and select the best plan for your business:

Lite – $299/month (annual billing)

  • Collect and display reviews on-site
  • Improve advertising RO

Pro – Contact for Pro Pricing

  • All Lite features
  • Improve website conversion rates
  • Make data-driven business decisions
  • Increase social media presence

Enterprise – Contact for Enterprise Pricing

  • All Pro features
  • Complete customization
  • Comprehensive account management
  • Integrate with in-house business tools

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Languages

Languages

USA, UK, Canada, International International
List of Features

List of Features

Trustpilot FEATURES

  • Rate and review over 120,000 companies in over 20 categories
  • Receive and publish customer reviews
  • Design and send out review request forms to your best customers
  • Discover, filter, and respond to reviews received from customers
  • Integrate reviews with third-party apps

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Phone

Contact Phone

+1-844-661-9927 8943048148
Pricing Details

Pricing Details

Learn more about Trustpilot pricing Learn more about CustomerICare pricing
Customer Support

Customer Support

Phone Live Support
Ticket
Phone Live Support
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you pick a solution that you believe will work best for your business you shouldn’t just pay attention to what experts have to say about it. Very often personal experience with the software will vary, depending on specific goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each product to give you a reliable overview of how real users of CustomerICare and Trustpilot rate their contact with the app. Our algorithm is based on advanced analysis of product appearances on other websites, social networks as well as blogs, so you will receive a full and credible picture of what other clients think about each product. In this example CustomerICare got a total satisfaction rating at 85% while for Trustpilot 94% of people claim they had a positive experience with it.