What is better CRMdesk or Groove? Specific firms demand different types of Help Desk Software. To find out which solution suits you, consider reviewing various alternatives feature by feature including their conditions and costs. Likewise, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: CRMdesk (8.0) vs. Groove (9.5) for all round quality and performance; CRMdesk (N/A%) vs. Groove (91%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a better choice for your company. A simple, practical way is to note down the strengths and weaknesses of both services side by side and see which app has more benefits.
People who want to save some time or need a recommendation from our experts may want to try out these top choices for the current year: .
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Almost as important as useful features and user support quality are pricing plans provided by CRMdesk and Groove. Even though pricing should not be the only factor it’s surely a significant thing to consider. You should try to find a flexible pricing package that can be matched with your company size and easily scaled up when your company expands. Make sure you don’t choose pricing plans that have extra functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly as big companies can often benefit from discounts. You should also check out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to pay any money and gives you a solid overview of what it’s like to work with CRMdesk and Groove.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
