LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Lead Automation & Lead Management System
- Lead Email, SMS & Voice Communication
- Lead Dashboards, Reports & Analytics
- Sales Pipeline & Opportunities Management
- Opportunity Email, SMS & Voice Communication
- Sales Pipeline Tracking & Reporting
- Sales Activities Management
- Sales Team Tracking Reports
- Business Intelligence Reports
- Daily Activity Plan
- Call, Email Clients directly from App
- GPS Location based Activity Updates
- Lead Reports & CRM BI Reports
- Sales CRM Reporting & Business Intelligence
- Sales Activities Reports & Business Intelligence
- Form & Fields CRM Customization
- Reports & Templates Customization
- Email/SMS Customization
Pricing Info
Pricing Info
Cratio CRM offers two enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your company:
Sales CRM + – Rs.499/User/Month (Billed Quarterly) or Rs.399/User/Month (Billed Annually)
- Minimum 5 Users
- All Essential CRM Features
- Automatic Lead Capture From Portals
- Fields & Reports Customization
- Cloud Telephony Integration
- Daily Usage/Activities Reports in Email
Sales CRM Enterprise – Rs.599/User/Month (Billed Quarterly) or Rs.499/User/Month (Billed Annually)
- Minimum 5 Users
- Territory Management (Location & Product)
- Products, Sales Quotation & Templates
- Advanced Data Sharing & Security Rules
- Customized Modules, Forms & Reports
- API, Webservices & 3rd Party Integration
Integrations
Integrations
Cratio CRM integrates with the following business systems and applications:
- Knowlarity
- Ozonetel
- MyOperator
- Exotel
- Facebook Ads
- Google Adwords
- LinkedIn Ads
- Indiamart
- Alibaba
- Sulekha
- Justdial
- YellowPages
- 99 Acres
- Magic Bricks
- Shiksha
- Careers 360
- Carwale
- CarTrade
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Redington, Wago, Ababil, Asianet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cratio CRM Software is the leading Cloud based CRM Software Solution Provider in India at an affordable price when compared to the competitors.
Company Email
Contact No.
Company's Address
52, First Main Road, New Colony
Chrompet, Chennai - 600044
India
Cratio CRM Comparisons
Popular Cratio CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
The solutions analyzed on this page are only a small sample of our complete CRM Software category and you should keep in mind that there could be more reliable services out there. If you would like to make sure you make the optimal decision for your team we definitely urge you to try out more software first. It may also be a good idea to check out our top 10 CRM Software ranking to see which apps are now the highest-ranking ones and leaders in the market.
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