Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Lead Management and Sales Automation
- Automatic lead capture from multiple sources using APIs
- Inbuilt cloud telephony with call recording and call tracking
- Inbuilt communication channels like call, SMS, Email, WhatsApp for engagements
- AI-based predictive lead scoring and pipeline analysis
- Lead journey engagement automation across sales cycle
- Automatic alerts, triggers and notifications
- Data Imports and exports
- Follow-ups reminders and notifications for calls, meetings, etc.
Mobile CRM (for sales)
- Real time access to customer data
- Create, update tasks, schedule follow ups and meetings on the go
- Geo tagging to track field executives’ real time
Marketing Automation
- Nurture leads via contextual and personalized automated communications
- Use Content Manager to create personalized templates for SMS, Email and WhatsApp
- Inbuilt landing Page editor
- Campaign scheduling over SMS and Email
- Drip campaigns
- Bulk SMS and Emails
Ticketing system/Helpdesk
- Multiple ticket SLAs
- Ticket Auto Reply/ Notifications
- SLA breach notifications
- API ticket creation with auto assignment
- Custom stages
- Ticket dashboard
Customer Success Management
- Payment gateway integration using API
- Transaction fields customization and tags creation
- Renewal Automation
- Dashboard to track past purchase, recurring payments, dues, etc.
Dashboards and analytics
- Sales dashboard to track revenue – by source, location, teams, lead owner, etc.
- Performance and productivity report for sales, customer support and success teams
- Marketing campaigns report to measure engagements
- 360° view of customer journey
Pricing Info
Pricing Info
Corefactors offers different enterprise pricing plans suited for different scales of businesses. A 7-day free trial with 1,000 credits is available.
Seed – $37 per month
- Up to 3 Users
- Marketing Box
- Lead Box
- 50,000 Data Management Entries
- 25 Content Management Templates
- SMS/Email Campaign
- 3 Direct Integrations
- Standard Field Customization
- Custom Lead Stages
- Standard Lead Dashboard
- Inbuilt Comms (SMS/Email)
- Manual Ticket Creation
- One Time Free 100 SMS/Emails per Account
Sapling – $57 per month
- All Features in Seed +
- Success Box
- Reports
- 100,000 Data Management Entries
- 50 Content Management Templates
- Landing Page Editor
- Marketing Automation
- 5 Direct Integration
- 5 API Webhook Integration
- Leads Automation
- Custom Field Customization
- Automated Lead Stages
- Custom Lead Dashboard
- Auto Reply / Call Connect
- One Virtual No. (Landline) Inbuilt Cloud Telephony
- Sales Automation
- Lead Journey
- 3 Levels Hierarchy
- Automated Ticket Creation
- Landing Page & API Ticket Creation
- Standard Group Configuration
- Auto Reply / Notifications
- Ticket Notifications
- One-Time Free 500 SMS/Emails/Calls per Account
Tree – $112 per month
- All Features in Sapling +
- 200,000 Data Management Entries
- 100 Content Management Templates
- 10 Direct Integration
- 10 API Webhook Integration
- Advanced Field Customization
- AI-Enabled Lead Stages
- Advanced Lead Dashboard
- Automated Inbuilt Cloud Telephony
- Up to 10 Lead Journey
- Third-party API
- Two-Factor Authentication
- Advanced Multi-Level Hierarchy Implementation
- RevOps Enabled Ticket Creation
- Advanced Group Configuration
- RevOps Sales & Finance Team
- One-Time Free 1,000 SMS/Emails/Calls per Account
Enterprise – By quote
- Custom Solutions
Unlimited Calling Plans
Integrations
Integrations
Corefactors integrates with different types of third-party apps such as:
- Wix
- Gmail
- Exotel
- 99acres
- Zapier
- Zoho
- Shopify
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Ketto, First Advantage, Impact Guru
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Corefactors is an AI CRM that integrates advanced functions like sales, marketing, and customer success management into one platform.
Company Email
sales@corefactors.in
Contact No.
Company's Address
Corefactors
Krishna Reddy Building, Corefactors, #43/1, 3rd Floor,Doddanekundi Main Rd, Bengaluru, Karnataka,
India
Corefactors Comparisons
Popular Corefactors Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
No CRM Software will be able to cover all the needs of a specific team. While key features of Corefactors and Salesforce Service Cloud should matter you should also thoroughly explore the integrations offered by every software. In many cases your team will already be working with some other SaaS software in your company and it’s definitely more beneficial to select products that integrate well with each other. With that approach you can be certain of a reliable transfer of information between your teams and software used, which can really reduce time spent on migrating between one solution and the other.
Page last modified