What is better Convoso or Sharpen? When looking for the proper Customer Support Software for your company our recommendation is that you evaluate the functions, rates, and other critical info regarding the product and vendor. Here, you are able to see the parallels and disparities between Convoso (overall score at 8.3 and user satisfaction at 92%) and Sharpen (overall score at 7.4 and user satisfaction at N/A%).
You can also check their particulars elements, for example services, plans, costs, terms, etc. Similarly, analyze the terms carefully for information on hidden fees, like, installation, separate helpdesk support, upgrade fees, disk space fees, and more.
We are aware that not all businesses have the time to test dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Please pay attention to the fact that even though both Convoso and Sharpen may provide a top quality array of features every solution could be designed for a different business size. If you are comparing features you may want to pay attention to a business size they are aimed at. Some features could scale up with no problem for big enterprises but if you have a small or mid-sized business it’s often more sensible to avoid paying for customized functionalities that you might never actually use.
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