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Compare Conversocial vs Smartlook

What is better Conversocial or Smartlook? Today’s firms need the top Customer Experience Management Software product to stay competitive. On this page we help you with choosing the best service, by allowing you to examine Conversocial and Smartlook down to the very details of their individual offers.

You can also examine our overall scoring values, which rate the software overall quality and performance. Conversocial got a 8.6 score, while Smartlook has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (Conversocial) against N/A% (Smartlook). Remember to choose the application that best matches your most urgent needs, not the solution with the most robust features.

People who don't have much time or need a Customer Experience Management Software recommendation from our team may want to investigate these top choices for the current year: Zendesk, Yotpo, SoGoCX.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integration with Social Media Platforms & CRM
  • Social Media Analytics
  • Real-time Tracking and Reporting of Social Events
  • Collaborative Platform
  • Priority Response Engine
  • Single Conversation Thread
  • Unified Inbox for Sorting Social Media Data
  • Access to all Past Interactions
  • Business Content Sharing
  • Global Content Library
  • Exportable PDF of Analytics Page
  • Automated Data Export
  • Synching of Customer Info to Existing CRM

Pricing Info

Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Google, Volkswagen, Hyatt Hotels

Integrations

Conversocial integrates with the following business systems and applications:

  • Facebook
  • Instagram
  • Twitter
  • Brandwatch (signal alert from 80 million online sources for relevant mentions)
  • Synthesio (social intelligence to transform data into insights)
  • Insided (harnessing community channels to boost customer service)
  • All popular CRM platforms

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A service to help companies provide their customers the optimal social media care and experience.

Company Email

socialfirst@conversocial.com

Contact No.

Company's Address

3 West 18th Street, 8th Floor
New York, NY 10011
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Always-on visitor recordings
  • In-context recordings
  • Click heatmaps
  • Automatic event tracking
  • Conversion funnels
  • Conversion data
  • JS console
  • Filtering & segmentation
  • Integrations
  • Multi-device compatible
  • Collaboration & sharing
  • Event picker
  • Events data
  • Data history
  • Mobile apps

Pricing Info

All premium plans include a 10-day free trial.

For Website Analytics

Free

Recording & Heat Maps

  • Recording of mobile visitors
  • Support for Ajax and single-page apps
  • Recordings and heatmaps sharing
  • Visitor journey
  • Up to 100,000 visits per month
  • 2 filter levels
  • Up to 3 notes
  • Up to 3 heatmaps

Data Access

  • Event picker
  • EU data center
  • Last 3 days data history

Administration & Support

  • Unlimited projects
  • Up to 2 team members

Analytics

  • 2 events
  • 1 funnel

Starter – $19/month

  • All Free features, plus:
  • Up to 2,000,000 visits per month
  • Up to 3 months data history
  • Up to 4 team members
  • Filtering & segmentations
  • Unlimited notes
  • Unlimited heatmaps
  • Up to 3 months data history
  • Better heatmaps precision
  • Always-on recordings
  • Historical data in heatmaps
  • Different types of visitors in heatmaps
  • Skip inactivity
  • Speed of recordings
  • API and user identification
  • Premium integrations

Power – $79/month

  • All Starter features, plus:
  • Up to 12 months data history
  • Up to 10 team members
  • Unlimited events
  • Unlimited funnels
  • JS errors in console

Enterprise – By quote

  • All Power features, plus
  • Unlimited team members
  • Custom visits per month
  • Custom data history 

For Mobile App Analytics

Free – Beta (Smartlook for native iOS and Android apps)

  • 50,000 sessions/month
  • Always-on recordings
  • Unlimited funnels
  • Advanced filtering
  • 1 month data history
  • Unlimited events
  • API and user identification

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Kiwi.com, CDN77, DeVono Cresa

Integrations

  • WordPress
  • PrestaShop
  • Shopify
  • Intercom
  • Google Analytics
  • Adobe Muse
  • Atomer
  • Big Cartel
  • BigCommerce
  • Binargon
  • Blogger
  • Boxloja
  • ClickShop
  • CS-cart
  • Drupal
  • ePages
  • eStranky
  • Fast-webstore
  • FASTcentrik
  • Gambio
  • Google Analytics
  • Google Sites
  • Google Tag Manager
  • inPage
  • Instapage
  • Jimdo
  • Joomla
  • LightCMS
  • Lightspeed
  • Magento
  • Mixpanel
  • Mozello
  • NetStranky
  • Open2b
  • OpenCart
  • Palbin
  • Piwik PRO
  • Piwik PRO Tag Manager
  • PrestaShop
  • Quicksilk
  • RedCart
  • Rocketoo
  • Segment
  • Sentry
  • Shoper
  • Shoplo
  • Shoprenter
  • Shoptec
  • Shoptet
  • Shopware
  • Shopify
  • Soteshop
  • Squarespace
  • Strikingly
  • Textpattern
  • UnasShop
  • Unbounce
  • Webgarden
  • Webmium
  • Webnode
  • Weby24
  • Weebly
  • Wix
  • WiziShop
  • WordPress
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Smartlook aims to deliver qualitative analytics using various optimization tools such as event tracking and sessions. Its main functionalities include click heatmaps, visitor recordings, funnels, and event tracking. Combining the data from these features will allow you to improve the performance of your web pages and optimize it for conversion.

Company Email

Contact No.

Company's Address

Milady Horakove 13
Brno, Czech Republic 60200

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

Every time you choose a app that you are sure will be an actual asset for your company you shouldn’t simply limit yourself to what professionals have to say about it. Quite frequently personal experience with the service may change, depending on your own goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every software to give you an immediate impression of how real users of Conversocial and Smartlook rate their experience with the solution. Our algorithm is based on complex analysis of product appearances on other websites, social networks as well as blogs, so you are going to get a full and credible picture of what other users think about each service. In this case Conversocial has a total satisfaction rating at 100% while for Smartlook N/A% of people express they had a positive experience with it.

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