What is better ContactWorld or QueueMetrics-Live? With a wide range of features, pricing, details, and more to evaluate, finding the right Communications Software for your organization is hard. However by working with our system, it's easy to match the functions of ContactWorld and QueueMetrics-Live as well as their general SmartScore, respectively as: 8.2 and 8.0 for overall score and N/A% and N/A% for user satisfaction.
You can also compare them feature by feature and see which application is a better fit for your business. Don’t forget to use a demo first prior to opting in for a plan to see how the software works in practical situations.
Users who don't have much time or would like to get a Communications Software advice from our experts might want to try out these top choices for this year: Slack, monday.com, RingCentral.
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
QueueMetrics-Live integrates with the following business systems and applications:
Asterisk PBX
Wombat Dialer
CRMs
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aramex International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.
You shouldn’t count on only a wide set of useful tools and flexible pricing packages from a popular Communications Software. Almost as important as main features is a quality customer support. You want to make sure that when you have any questions about ContactWorld or QueueMetrics-Live, or you run into a problem, or perhaps you’ll want to ask for a specific revision or feature useful to your team you can count on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least an FAQ you can use.
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