What is better ConnectWise Control or Service Creatio? Today’s businesses seek the best Help Desk Software product to continue to be competitive. On this page we help you with buying the right tool, by allowing you to assess ConnectWise Control and Service Creatio down to the very details of their individual modules.
It's also possible to examine our overall scoring values, which rate the software all round quality and performance. ConnectWise Control got a 9.0 score, while Service Creatio has a score of 8.6. Likewise, it is possible to compare their general user satisfaction rating: 100% (ConnectWise Control) against 100% (Service Creatio). Remember to opt for the software that best addresses your most urgent issues, not the solution with the higher number of features.
Our experts made sure to review all popular Remote Support Software products available out there, but among them these three caught our special attention: Zendesk, Atera, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Creatio provides you with a 14-day free trial for you to test all the features available. Creatio offers a number of various editions and composable pricing, which allows users to select the edition that best fits their business model:
Growth + Service starts from $40/user/month. Provide automation to SMB clients.
Enterprise + Service starts from $70/user/month. Enable full-scale automation for corporate and enterprise needs.
Unlimited + Service starts from $100/user/month. Deliver limitless automation for advanced enterprise scenarios.
All Creatio licenses include basic support plan, product maintenance and free updates. More information: https://www.creatio.com/products/pricing.
You also can get a free demo with CRM experts and choose an option.
The services analyzed on this page are only a small part of our complete Help Desk Software category and you should take into account that there could be more desirable alternatives out there. If you would like to guarantee you make the wisest choice for your team we strongly suggest that you test more services first. You may also want to consult our top 10 Help Desk Software list to see which solutions are currently the highest-ranking ones and leaders in the market.
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