What is better ConnectWise Control or ISL Online? We are here to improve the cumbersome process of comparing Customer Support Software products for you. In particular, on this page you can examine the overall performance of ConnectWise Control (9.0) and contrast it with the overall performance of ISL Online (8.4). You can also match their overall user satisfaction rating: ConnectWise Control (100%) vs. ISL Online (88%).
Likewise, study their services carefully to check which product can better deal with your company’s needs. Generally, any B2B software should allow you to immediately see the big picture, at the same time allowing you immediate access to the details.
We did our best to review all popular Remote Support Software services offered on the market, but among them these three caught our special attention: Zendesk, ScreenConnect, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The software analyzed on this page are only a small part of our entire Customer Support Software category and you should keep in mind that there may be better solutions out there. If you want to guarantee you make the best possible choice for your business we strongly urge you to test more solutions first. You may also want to check out our top 10 Customer Support Software ranking to see which products are currently the best ones and dominate the market.
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