What is better ConnectWise Control or Bitrix24? When scouting for the proper Collaboration Software for your company it is suggested that you review the characteristics, prices, and other essential info regarding the product and vendor. Here, you are able to see the parallels and distinctions between ConnectWise Control (overall score at 9.0 and user satisfaction at 100%) and Bitrix24 (overall score at 9.0 and user satisfaction at 96%).
You may also check their specific modules, for example functions, plans, costs, terms and conditions, etc. Moreover, analyze the terms thoroughly for information on hidden costs, such as, setup fees, separate helpdesk support, upgrade fees, disk space fees, and more.
Users who want to save some time or could use a Remote Support Software suggestion from our team may want to try out these top choices for the current year: Zendesk, ScreenConnect, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Bitrix24 comes with an open API, so it’s easy to customize and integrate this system with other business solutions that you may be using. Integrations are available for Zapier, Quickbooks, Facebook, Freshbooks, Xero, Dropbox, Box, GSuite, Microsoft Office 365, Asana, Zoho, Pipedrive and almost all other popular SaaS products
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Samsung, Volkswagen, Vogue, PC Magazine
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bitrix24 offers tools for collaboration in key business processes like CRM, project management, time management, tasking, and document management. Its feature set also includes a daily planner and a time management module. Bitrix24 also provides a robust reporting module for tasks and performance.
If you test different Collaboration Software products you shouldn’t only look at their features list and provided pricing plans. Keep in mind the app must be adjusted to your work processes and company so the more flexible their offer the better. Check which platforms are supported by ConnectWise Control and Bitrix24 and ensure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a deal breaker for many businesses.
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