What is better ConnectWise Control or ALVAO? A great way to find the right Customer Support Software product for your organization is to match the solutions against each other. Here you can compare ConnectWise Control and ALVAO and see their capabilities compared contrastively to help you pick which one is the more effective product.
Likewise, you can examine their overall ratings, such as: overall score (ConnectWise Control: 9.0 vs. ALVAO: 8.7) and user satisfaction (ConnectWise Control: 100% vs. ALVAO: 96%). Browse through their distinctive features and similarities and see which one outperforms the other. Moreover, imagine what your business will be in years to come; will your company outgrow the app in the next couple of years?
Currently, the top solutions in our Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
If you research various Customer Support Software apps you shouldn’t only explore their list of features and offered pricing packages. Keep in mind the product should be meeting your standards and business so the more flexible their offer the better. Explore which OSes are supported by ConnectWise Control and ALVAO and make sure you will get mobile support for whatever devices you use in your company. You should also find out which languages and geographies are supported, because this may be a deal breaker for many companies.
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