What is better ConnectWise Control or AJ Help Desk? It’s a good idea to use our scoring system to help you get a general idea which Help Desk Software product is more suitable for your business. For overall product quality, ConnectWise Control earned 9.0 points, while AJ Help Desk received 7.2 points. Meanwhile, for user satisfaction, ConnectWise Control scored 100%, while AJ Help Desk scored 97%.
Specifics of their unique elements, tools, supported platforms, customer service, etc. are provided below to provide you with a more precise comparison. Don’t forget to choose only the tools your company needs so you don’t waste resources for features that you won’t be using.
At the moment, the best solutions in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
Please keep in mind that even though both ConnectWise Control and AJ Help Desk may offer an outstanding set of features every software may be aimed at a different business size. If you are comparing features you should focus on a company size they are catering to. Some features could scale up effectively for big enterprises but if you run a small or medium company it’s frequently better to avoid paying for advanced features that you may never actually use.
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