Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- “Conversations” internal chat
- Account management
- Analytics
- Contact management
- Customer service/help desk
- Full mobile support
- Google apps integration
- Lead ranking and scoring
- Marketing campaign management
- Organization chart
- Outlook integration
- Pipeline management
- Project management
- Sales management
- Sales performance
- Social CRM
Pricing Info
Pricing Info
Commence CRM offers four editions. All editions billed annually. Monthly billing is also available, call the vendor for pricing details. Minimum 5 users.
Sales CRM: $19 user/month
- Accounts and contacts
- Customizable dashboard
- E-mail integration
- Forecast and reporting
- Lead scoring and assignment
- Mobile
- Sales analytics
- Sales opportunity management
- Task, alerts, reminders
Marketing CRM: $35 user/month
- Includes Sales CRM features plus:
- Document library
- Drip marketing
- Letter templates
- Marketing analytics
- Marketing automation
- Mass email
- Web to lead capture
Customer Service CRM: $50 user/month
- Includes Marketing CRM features plus:
- Automated ticketing system
- Customer service
- FAQ
- Knowledgebase
- New customer portal
- Reporting
- Support analytics
- Support dashboard
Project Management CRM: $65 user/month
- Includes Customer Service CRM features plus:
- Group calendaring
- Project dashboard
- Project management
- Project tasks
- Reporting
- Time slips
Integrations
Integrations
Commence CRM is built with industry standard technology that offers both scalability and high performance. An Application Programming Interface (API) enables integration between Commence CRM and other third party applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hewlett Packard, Arcadia, Software CPR, Med Supply Partners
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Commence CRM is an online CRM for small to mid-size companies. You can use the app for improved market segmentation, and increased sales and profitability.
Company Email
sales@commence.com
Contact No.
Company's Address
2 Industrial Way West, 2nd Floor, Eatontown, New Jersey 07724, USA
Commence CRM Comparisons
Popular Commence CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers a plan for modern enterprises as well as add-ons. It has a 14-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Pro – $49/agent/month, billed annually ($59/agent/month)
Pro Day Pass – $7/agent
Freddy AI Agent – $49/100 sessions
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
In case you are still having doubts about which software will perform best for your business it might be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each software is and how wide is its online presence. For instance, in case of Facebook Commence CRM has 688 likes on their official page while Freshservice profile is liked by 7557 people.
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