What is better CloudTalk or isLucid? If you need to have a quick way to decide which Communications Software product is better, our exclusive method gives CloudTalk a score of 8.5 and isLucid a score of 8.0 for total quality and performance. Moreover, CloudTalk is rated at 100%, while isLucid is rated 95% for their user satisfaction level.
You can also evaluate their product details, including functions, tools, options, plans, prices, and more. Check whether the solution allows you to customize some of its funnels to ensure it matches your own business workflows.
We realize that not all businesses have the time to test a wide range of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
isLucid offers 4 subscription plans, Daily Stand Up, Team, Sales, and Enterprise. All plans include a 30-day, money-back guaranteed free plan for you to get started with. Here are its plans.
Daily StandUp – $119/month
20 meetings/month
Meeting minutes transcription
Speaker identification
Support for 20+ languages and dialects
Integration with Atlassian Jira, Azure DevOps, MS Planner
Automatic tasks, summaries, and To Do’s creation
Industry-leading security and privacy
Custom dialects per attendee
Pre-built meeting agenda templates
Transcription highlights made by voice
Live ML Recommendations
Automatically stored tasks and meeting minutes during the meeting
Custom geographical region for data storage (EU or US)
Summaries in docx for emailing to participants
1 onboarding session + 1 training session
Email and live chat technical support
Team – $239/month
All of Daily Stand Up features PLUS:
Up to 50 meetings/month
Integrations with over 3,000 task and customer management software via Zapier
Sharing meeting history with people who didn’t attend
Notify team members of your conversation on identified tasks and items from the meeting minutes
Sales – $549/month
All of Team features PLUS:
Up to 150 meetings/month
Customizable and branded Meeting minutes format
Customized task creation adapted to your workflow and stored where you need it
Integration with most project management software/ATS systems via Zapier
Data storage on your company azure account (optional)
Deployed solution on your company Azure accoun
Azure and client-managed data encryption/decryption keys
1 onboarding session + up to 3 training sessions
Dedicated Customer Success Manager
99.5% SLA
Enterprise – by quote
All of Sales features PLUS:
Custom regions for deployment
Custom number of meetings per month
Option to run all isLucid services on your Azure cloud infrastructure with per-seat-based pricing
Custom direct integrations with the software you use (CRM/ATS/ERP)
Customizable Data Processing Agreements under the GDPR
Dedicated Customer Success Manager for overall support
No Communications Software will be perfect enough to solve all the requirements of a company. Even though main features of CloudTalk and isLucid should matter you should also thoroughly analyze the integrations supported by every software. Quote frequently your team will already be working with other types of SaaS software in your company and it’s much better to choose products that integrate well with each other. If you do that you can guarantee an effortless exchange of information between your teams and software used, which can considerably reduce time wasted on migrating between one software and the next.
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