What is better CloudTalk or Freshdesk Contact Center? Getting the best Business Phone Systems for your business is crucial to growing your company’s efficiency. In our platform, it's easy to review various solutions to see which one is the appropriate software for your requirements. Here you can match CloudTalk vs. Freshdesk Contact Center and check out their overall scores (8.5 vs. 9.2, respectively) and user satisfaction rating (100% vs. 100%, respectively).
You can also study the specifics of pricing, terms and conditions, plans, services, tools, and more, and decide which software offers more benefits for your business. In general, choose the software that lets you to scale the features and subscription plan to complement your company growth or lack of it.
Our team put a lot of effort to review all popular Call Center Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, JustCall, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Both CloudTalk and Freshdesk Contact Center were tested by a group of independent SaaS experts who conducted a thorough study of all core aspects of each service. Their final score was prepared with unique SmartScore model which provides a separate partial score to each element such as: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We realize useful features are not the only thing important to a company so we make sure we pay attention to all sides of a product before giving it a final rating.
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