What is better CloudTalk or Freshdesk Contact Center? You have such a wide range of Business Phone Systems solutions in today’s state of that industry that selecting the best product can be overwhelming. On our comparison page, we let you assess the features, pricing conditions, available plans, and more details of CloudTalk and Freshdesk Contact Center.
You can examine their score (8.5 for CloudTalk vs. 9.2 for Freshdesk Contact Center) and user satisfaction level (100% for CloudTalk vs. 100% for Freshdesk Contact Center). The scores and ratings give you a solid idea how both these software products perform. In addition, check if the application can integrate with your current business apps to guarantee greater productivity.
In the event you have to quickly find the optimal Call Center Software according to our review team we suggest you check out these solutions: Freshdesk Contact Center, JustCall, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
When you select a service that you think will be an actual asset for your team you shouldn’t simply pay attention to what reviewers have to say about it. In many cases individual experience with the product may be different, depending on your own goals and needs. This is why in our reviews we also provide our User Satisfaction Rating for every software to give you a reliable impression of how real users of CloudTalk and Freshdesk Contact Center rate their contact with the product. Our system is based on complex analysis of product appearances on other websites, social networks as well as blogs, so you are going to obtain a comprehensive and reliable overview of what other clients think about every product. In this example CloudTalk got a total satisfaction rating at 100% while for Freshdesk Contact Center 100% of users claim they had an enjoyable experience with it.
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