What is better CloudTalk or Cisco Webex? To make sure you find the most helpful and productive Communications Software for your company, you have to compare products available on the market. For instance, here it is possible to match CloudTalk’s overall score of 8.5 against Cisco Webex’s score of 8.9. You can also examine their general user satisfaction: CloudTalk (100%) vs. Cisco Webex (90%).
In addition, you can review their strengths and weaknesses feature by feature, including their contract conditions and rates. By comparing products you are sure that you select the right software for your budget. It goes without saying you must understand your specific needs to realize which solution meets those needs.
We are aware that not all companies have enough time to examine a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Cisco Webex is a web conferencing software that aids users to hold online events and meetings, and serves as a team workspace as well. The software features flexible solutions aimed to accommodate businesses of all sizes, and offers different plans to conform to different requirements. Cisco's expertise in network connectivity plays a large part in providing platform, broadcast-quality audio, and multiple productivity tools to Webex.
When you research different Communications Software solutions you shouldn’t just explore their list of features and offered pricing plans. Consider that the app must be matching your requirements and company so the more flexible their offer the better. Check which OSes are supported by CloudTalk and Cisco Webex and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, as this could be a key element for many businesses.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
