What is better CloudCall or CloudTalk? Various firms demand different types of Business Phone Systems. To understand well which one meets your requirements, think of assessing various solutions feature by feature including their terms and pricing. Furthermore, you can get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: CloudCall (8.2) vs. CloudTalk (8.5) for general quality and efficiency; CloudCall (100%) vs. CloudTalk (100%) for user satisfaction rating. Check out their high and low points and decide which software is a better option for your company. An effective, simple tip is to list the advantages and disadvantages of both applications next to each other and check which software comes on top.
In the event you have to quickly decide on the optimal Business Phone Systems according to our experts we suggest you examine one of these products: RingCentral, Axon Virtual PBX, Comcast Business VoiceEdge®.
CloudCall has three types of enterprise pricing: 2,000 Minutes, Pay As You Go, and Unlimited. Each one has three options: Essential, Professional, and Performance. The prices may vary across the packages though their inclusions remain the same.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
All the data, facts and experiences that we offered in this comparison were taken from official vendor pages, promotional content available online, actual experience from real clients as well as our own everyday use of every solution by an expert. We pay a lot of attention to extensively study each app, so we not only examine it ourselves, but we also compare our results with opinions of other users from the SaaS community.
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