What is better Channels or Wix Answers? Getting the proper Customer Support Software product is as simple as evaluating the solid and low features and terms offered by Channels and Wix Answers. Here you can also match their general scores: 8.5 for Channels vs. 8.9 for Wix Answers. Or you can verify their general user satisfaction rating, 95% for Channels vs. 100% for Wix Answers.
We suggest that you put some effort and analyze their differences and figure out which one is the better option for your company. Likewise, keep in mind to take into account your company’s or industry’s special circumstances, such as, a multilingual solution for a global staff or a mobile version to help you work on the go.
Currently, the best services in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
The services analyzed on this page are merely a small sample of our full Customer Support Software category and you should remember that there could be better options out there. If you want to make sure you make the wisest choice for your business we definitely suggest that you test more services first. You may also want to check out our top 10 Customer Support Software list to learn which products are at the moment the highest-ranking ones and leaders in the market.
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