What is better Channels or Wix Answers? With different functions, pricing, conditions, and more to evaluate, choosing the best Customer Support Software for your firm is challenging. However by using our system, it's easy to match the features of Channels and Wix Answers including their general score, respectively as: 8.5 and 8.9 for overall score and 95% and 100% for user satisfaction.
You can also assess them feature by feature and find out which program is a more effective fit for your business. Keep in mind to use a demo first prior to opting in for a plan to get a firsthand experience how the software can benefit you in practical situations.
Currently, the best services in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
In the event you are still having doubts about which app will be best for your company it may be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular every product is and how big is its online presence.For instance, if you analyze Channels LinkedIn profile you’ll see that they are followed by 773 users. In case of Wix Answers the amount of followers on their LinkedIn page is 3265.
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