What is better Channels or Vivantio? Choosing the best Customer Support Software for your company is not that easy with a lot of functions, options, and terms to choose from. On the other hand, relying on our review directory will make it possible for you to streamline the selection process by displaying all crucial services in one place.
For instance, you can compare Channels and Vivantio for their tools and overall scores, namely, 8.5 and 8.4, respectively. Similarly, you can see which one has higher general user satisfaction rating: 95% (Channels) and 93% (Vivantio) to determine which one is better for your organization. Don’t just buy the solution with the lowest price, but the solution that offers the most cost-effective value.
We realize that not all companies have the time to try out dozens of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you compare various Customer Support Software software you shouldn’t simply look at their list of features and offered pricing packages. Consider that the solution should be matching your work processes and team so the more flexible their offer the better. Find our what OSes are supported by Channels and Vivantio and make sure you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and geographies are supported, because this could be a critical factor for many firms.
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