What is better Channels or Velaro? We are here to improve the process of comparing Customer Support Software products for you. For example, on this page you can look at the overall performance of Channels (8.5) and contrast it with the overall performance of Velaro (8.7). It's also possible to match their overall user satisfaction rating: Channels (95%) vs. Velaro (91%).
Similarly, study their features carefully to see which product can better tackle your company’s needs. Generally, any business solution has to let you to immediately see the big picture, all the while offering you immediate access to the details.
At the moment, the most significant services in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
In the event you are still having doubts about which solution will work best in your case it may be a good idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular a given product is and how large is its online presence. For example Channels Twitter profile has currently 1020 followers. At the same time Velaro Twitter is followed by 1432 users.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
