What is better Callcap or Nectar Desk? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Callcap attained 7.7 points, while Nectar Desk earned 8.0 points. At the same time, for user satisfaction, Callcap scored N/A%, while Nectar Desk scored 97%.
Specifics of their characteristics, tools, supported platforms, customer service, plus more are available below to give you a more precise review. Remember to get only the features your company needs so as not to waste resources for features that are unnecessary.
As of now, the leading solutions in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
You shouldn’t expect exclusively a broad range of features and adjustable pricing from a reliable Customer Support Software. Almost as crucial as key features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Callcap or Nectar Desk, or you run into a problem, or perhaps you’ll need to ask for a specific revision or feature useful to your team you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you can profit from personal training or at the very least a knowledge base you can use.
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