What is better CA Service Desk Manager or OneDesk? Getting the ideal Help Desk Software product is all about assessing various solutions and figuring out the top program for your specific needs. Our proprietary system gives you a brief look at the general rating of CA Service Desk Manager and OneDesk. For overall quality and performance, CA Service Desk Manager scored 8.5, while OneDesk scored 8.2. On the other hand, for user satisfaction, CA Service Desk Manager earned 99%, while OneDesk earned 99%.
Below you can also check their characteristics, terms, plans, etc. to see which application will be more appropriate for your company. One critical element to evaluate is if the application lets you to toggle on/off restrictions on various types of users to limit the exposure of any confidential company data.
Users who are pressed for time or would like to get a suggestion from our team may want to take a look at these top choices for the current year: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
You shouldn’t count on simply a broad array of functionalities and flexible pricing packages from a reliable Help Desk Software. Almost as crucial as core features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about CA Service Desk Manager or OneDesk, or you run into a problem, or maybe you’ll need to ask for a specific update or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to enjoy individual training or at least an FAQ you can use.
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