What is better CA Service Desk Manager or Kapdesk? Finding the proper Help Desk Software product is as easy as evaluating the solid and low features and terms offered by CA Service Desk Manager and Kapdesk. Here you can also match their total scores: 8.5 for CA Service Desk Manager vs. 8.0 for Kapdesk. Or you can check their general user satisfaction rating, 99% for CA Service Desk Manager vs. 100% for Kapdesk.
We suggest that you put some effort and review their differences and figure out which one is the better alternative for your organization. What’s more keep in mind to factor in your company’s or industry’s unique case, for instance, a multilingual app for a global company or a mobile platform to help you work in the field.
We did our best to prepare reviews of all popular solutions offered on the market, but among them these three caught our special attention: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Both CA Service Desk Manager and Kapdesk were evaluated by a panel of reliable SaaS experts who carried out a thorough analysis of all key aspects of every app. Their final score was prepared by means of unique SmartScore model which calculates an individual partial score to every element such as: main functionalities, client support, mobile support, security, user satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect essential to a business so we make an effort to pay attention to all sides of a solution prior to calculating its final rating.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
