What is better Bria or Vivantio? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Bria attained 8.5 points, while Vivantio gained 8.4 points. At the same time, for user satisfaction, Bria scored 98%, while Vivantio scored 93%.
Details about their characteristics, tools, supported platforms, customer support, etc. are available below to provide you with a more correct review. Remember to purchase only the features your company needs so you don’t waste cash for functions that are unnecessary.
People who don't have much time or would like to get a VoIP Software recommendation from our experts might want to examine these top choices for the current year: 8×8 VoIP Phone Service, Slack, RingCentral.
Your company or team can purchase the VoIP softphone at a price of $49 per license/unit. Contact Bria for more product details and additional enterprise pricing information.
Bria integrates with the following business systems and applications:
Salesforce CRM
Microsoft Outlook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AVAYA, COMCAST, NOKIA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A SIP-based VoIP software solution for service providers, enterprises, businesses, and Original Equipment Manufacturers (OEM); highlighting its powerful integrations.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Customer Support Software will manate to solve all the requirements of a specific team. Though core functionalities of Bria and Vivantio are obviously a priority you should also thoroughly analyze the integrations provided by a given service. Quote frequently you will already be making use of some other SaaS software in your company and it’s much wiser to opt for services that integrate well with one another. With that approach you will be able to ensure a smooth transfer of data between your teams and software used, which can significantly reduce time devoted to migrating between one product and the next.
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